Terms and Conditions for Tree Surgeons Eastham

These Terms and Conditions set out the basis on which Tree Surgeons Eastham provides arboricultural services to domestic and commercial clients. They apply to all quotations, bookings, works, and related services unless we agree otherwise in writing. By instructing us to proceed, you confirm that you have read, understood, and accepted these terms. For clarity, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the client or the person making the booking.

These conditions are intended to create a fair and transparent framework for tree surgery services, including tree pruning, felling, stump-related work, hedge work, site clearance, and associated operations. They are designed to reflect standard UK business practice and legal obligations. Nothing in these terms affects any rights you may have under applicable consumer law, and nothing excludes liability where it would be unlawful to do so.

The term tree surgeon in these terms includes any qualified operative, subcontractor, or employee acting on our behalf. The term tree surgery services includes all inspections, assessments, cutting, dismantling, removal, waste handling, and ancillary works agreed with the client. These terms should be read together with any quotation, written estimate, job sheet, or scope of works provided before the service begins.

Bookings may be made by phone, email, online enquiry, or in person, depending on availability. A booking is not confirmed until we have accepted it and, where required, received any deposit or written confirmation requested by us. We may ask for photographs, access details, or other relevant information before confirming the appointment so that we can assess the work and allocate the correct personnel and equipment.

All bookings are subject to availability, weather conditions, tree condition, access limitations, and any legal or safety restrictions. If we need to inspect the site before providing a fixed quotation, any estimated appointment is arranged on the understanding that the visit is for assessment only and may not result in immediate work being carried out. Where work is agreed on the day, you are responsible for ensuring that the site information you provide is accurate and complete.

Quotations issued by Tree Surgeons Eastham are normally based on the information supplied by you and, where relevant, any site visit or photographic evidence. A quotation remains valid for the period stated in it, or where no period is stated, for a reasonable time only. We reserve the right to revise the price if the scope of work changes, the site conditions differ materially from those described, or hidden hazards are discovered before or during the job.

Prices may be inclusive or exclusive of VAT depending on our trading status and the wording of the quotation. Any applicable taxes, permit fees, parking charges, disposal costs, or third-party charges will be made clear where reasonably possible. If extra work is required beyond the original brief, we will usually seek your approval before proceeding, unless immediate action is needed for safety, prevention of damage, or legal compliance.

Payment terms will be confirmed at the point of booking or in the quotation. Unless otherwise agreed in writing, payment is due on completion of the work and before our operatives leave the site. For larger projects, deposits or staged payments may be required. We accept the payment methods we notify to you from time to time, and we may withhold future booking acceptance where previous invoices remain unpaid.

If you fail to make payment when due, we may charge interest and recovery costs to the extent permitted by law. We also reserve the right to suspend further services, retain title to any goods supplied where lawful, or seek recovery of unpaid sums through appropriate legal channels. Any dispute over an invoice must be raised promptly and in good faith, with enough detail to allow us to review the concern.

Cancellation terms apply from the moment the booking is accepted. If you wish to cancel or rearrange, you should give notice as early as possible. Where a cancellation is made after we have allocated staff, equipment, or subcontractors, we may charge a reasonable cancellation fee to cover our losses, provided this is lawful and proportionate. For work planned over multiple days, cancellation charges may reflect the amount of resource already committed.

If you cancel after we have arrived at the site, or if we are unable to complete the work because access is unavailable, permission has been withdrawn, utility lines prevent safe progress, or the site is not ready as agreed, we may treat this as a late cancellation or aborted visit. In such cases, a minimum attendance charge or wasted journey fee may apply to cover labour, travel, and preparation time.

If we need to cancel or reschedule due to severe weather, equipment failure, unsafe conditions, staff illness, permitting issues, or any other matter outside our control, we will use reasonable efforts to notify you and arrange a new date. We shall not be liable for consequential loss arising solely from a delay or rescheduling, provided we act reasonably and keep you informed. This does not affect any rights you may have under law if our performance is materially deficient.

All tree surgery work involves inherent risks, including but not limited to falling timber, flying debris, hidden decay, underground services, unstable ground, and adverse weather. We will take reasonable care and use competent staff, suitable equipment, and sensible working methods. However, you acknowledge that some risk remains even when work is performed correctly, and you agree to keep people, pets, and vehicles clear of the work area unless we instruct otherwise.

You are responsible for informing us of any known hazards before work begins, including electrified boundaries, buried cables, drains, asbestos, Japanese knotweed, bee or wasp nests, protected species, or any other site-specific risk. You must also confirm ownership or authority to instruct the work. If consent from a landlord, neighbour, managing agent, local authority, or other third party is required, it is your responsibility to obtain it unless we expressly agree in writing to assist.

To the fullest extent permitted by law, we do not accept liability for pre-existing defects, structural weakness, root damage, hidden decay, or movement that becomes apparent after work is carried out, where such issues were not reasonably detectable beforehand. We will not be responsible for indirect or consequential losses, loss of profits, loss of enjoyment, or losses arising from delay, unless such liability cannot lawfully be excluded. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

Where our operatives make reasonable recommendations about tree condition, access, or safety, these are given in good faith based on the information available at the time. Unless expressly agreed, our work does not include a formal arboricultural report, planning advice, or legal determination of tree ownership or protected status. You should seek independent professional advice where specialist assessment is needed. Any advice we provide should be treated as operational guidance only unless confirmed in writing as part of a formal service.

We may use subcontractors or associated operatives to complete all or part of the service. Where we do so, we remain responsible for the reasonable coordination of the work, but we are not liable for matters outside our control, including actions of third parties not engaged by us. We may also refuse or stop work if, in our reasonable opinion, conditions are unsafe, access is obstructed, or continuing would breach health and safety requirements.

Waste generated during tree surgeon services, including branches, timber, foliage, stumps, sawdust, and associated organic material, will be handled in accordance with applicable UK waste regulations. Unless agreed otherwise, arisings may be removed from site, recycled, composted, chipped, or otherwise lawfully processed by us or by licensed waste carriers. We will take reasonable steps to ensure disposal or recycling is undertaken in compliance with environmental legislation and duty of care obligations.

Ownership of waste is transferred to us only where we have expressly agreed to remove it as part of the service. If you request that material is left on site, you accept responsibility for its storage, use, and onward disposal. Any such arrangement must comply with local rules, environmental law, and safety requirements. We are not responsible for disposal issues arising from waste that remains your property or is left on site at your request.

Hazardous materials are excluded unless specifically agreed. If the site contains contaminated soil, asbestos, fuel, chemicals, clinical waste, or any other regulated substance, we may suspend work until a safe method of handling is agreed. Additional charges may apply where specialist disposal, protective measures, or extra labour are needed. You agree to disclose any known contamination or hazardous material before booking so that we can assess whether the work can proceed.

We will normally leave the site in a reasonably tidy condition after completion, but some sawdust, leaf matter, and minor debris may remain depending on the nature of the work and the conditions on the day. Unless the quotation states otherwise, stump grinding spoil, soil reinstatement, turf repair, or landscaping is not included. If you want additional site restoration, this must be agreed separately and may be priced as an extra service.

Any trees, timber, woodchip, or related materials removed from site may be used, processed, sold, or disposed of by us unless the quotation states otherwise. If any timber is specifically requested to be left for your use, you must make this clear before work begins and provide suitable storage space. Once material has been removed from site, it becomes our responsibility only to the extent required by law and any agreed waste arrangement.

All measurements, estimates of volume, and descriptions of works are approximate unless expressly stated to be fixed. Natural variation is common in tree surgery, and the final result may differ slightly from initial visual expectations due to the growth pattern, wood density, decay, moisture content, or safety requirements encountered during the task. This variation does not automatically entitle either party to cancel the contract, provided the core purpose of the work remains achievable.

Should a dispute arise, both parties agree to act reasonably and attempt to resolve the matter promptly and in good faith. You should notify us of any concern as soon as it becomes apparent so that we may inspect the issue where appropriate. We may ask for photographs, a written explanation, or access to the site before making any decision. We aim to handle complaints fairly, but this does not limit any statutory rights available to you.

We may vary these terms from time to time to reflect changes in law, business practice, or service arrangements. The version in force at the time of booking will apply unless a change is required by law or is otherwise agreed between us. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

Nothing in these Terms and Conditions creates a partnership, agency, or employment relationship between us and you. The contract is personal to the parties and may not be assigned without consent, except where such assignment is permitted by law or in connection with a lawful business transfer. Any waiver of a right must be in writing and will apply only to the specific circumstances stated.

The service provided by Tree Surgeons Eastham is intended to be professional, proportionate, and compliant with relevant UK standards. By proceeding with a booking, you confirm that you have authority to instruct the works, that the information supplied is accurate to the best of your knowledge, and that you accept responsibility for preparing the site as required for safe and lawful completion.

These Terms and Conditions and any dispute or claim arising out of them, or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. By using our services, you agree that this legal framework applies to the contract and any related proceedings.

In the event of any conflict between a quotation and these terms, the quotation will take priority only to the extent of the specific inconsistency and only where it clearly states that it overrides these terms. Otherwise, these Terms and Conditions remain the governing contract for the services provided. If you need any contractual clarification, it should be requested before the work is booked so that expectations remain clear for both sides.